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Shipment & Delivery:

Delivery cost and speed depends on the size of your parcel and can take between 1 - 3 days from the confirmation of dispatch for the UK orders and 3 - 10 days for EU sales. After purchasing your order we will process your order and send you a shipment confirmation including your track details. Following that you will receive your invoice email to complete the process.

We use trusted couriers i.e. UKMAIL (DHL), Royal Mail and Palletways for the delivery of our parcels. The courier used depends on the weight and the size of your order.

to track your order use the following links. You will need your consignment track number and shipment post code.

Parcel sent by UKMAIL : UKmail.com

Parcels sent by Royal mail : Royalmail track

Parcels sent by Palletways : Palletways track


Prices & Offers:

All prices advertised on our site contain an element of Value Added Tax (VAT)  this is the HMRC’s tax portion on all sales. The VAT rate applicable is set accordingly by the United Kingdom's goverment and will be itemised at the point of check out

This will ensure a clear and transparent tax receipt your EU and Business sales without affecting consumer prices.

For example:

when an item is advertised at 11.99 GBP and you proceed to buy this item at the check out the item will be

Net Price: £ 9.99
GB vat : £ 2.00
Total : £ 11.99

TOTAL : £ 11.99 which is the same as the price advertised prior to purchase 



Buy registering on our website you can save your profile and shipping details. This will speed up the process of re-ordering and brings extra account holders benefits, including exclusive account holder’s special offers and early promotional notification. So you will not miss our special offers.

Our salon chain clients, retailers and export customers are most welcome to use the registration process to benefit from additional account facility.

If you have forgotten your password or you need additional help using your account please contact us.


Payment :

We do not save any credit card or debit card details on our server and all your card details are processed by HSBC bank only. Your card details are truly safe and protected during the  order process.

We use 3D secure service to better protect your details and deter fraudulent payments. Non 3D secure users may require to register with their bank when placing the order. This is often a small step after you input your card details in the order form.

we reserve the right to cancel and refund any orders and payments suspected of fraud or highly risky and we may share your information with police and fraud office. You must have full card holder’s consent and permission to use their card on our site.


for our full terms and conditioner range please click here

kazem in london on telephone0208 968 8483   :    LONDON   :   ENGLAND