Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, with tags, and in its original packaging. You’ll also need to include the receipt or proof of purchase.

To start a return, you can contact us at sale@new-hair.co.uk to obtain an authorisation code. Please note that returns must be sent to the address at the Buyer's expense to the following address:

NEWHAIR LONDON LTD, 558A Harrow Road, London, W9 3QG.

Items sent back to us without first requesting a return will not be accepted.

 

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalised furniture), and personal care goods (such as unsealed beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Unfortunately, we cannot accept returns on gift cards.

 

Exchanges
Please contact us for exchange enquiries. Please note that the shipment fee for both items (the returned item and the new item) is the Buyer's responsibility.

 

European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The item must be in the same condition that you received it, unopened and unused, with tags, and in its original packaging.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.

If more than 15 business days have passed since we’ve approved your return, please contact us at sale@new-hair.co.uk.